Pendent Chain

Return and Exchange Policy

At Anicham Jewellers Private Limited, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with our product, we are here to help with our return and exchange policy. Familiarizing yourself with these return and refund policies will empower you to make informed decisions and navigate your shopping journey with confidence.

Returns

a) If you return the product within 15 days from the date of purchase, you will receive a full refund.

b) If you return the product after 15 days from the date of purchase, the following deductions will apply:

• Making charges for gold
• 20% of the diamond value (i.e., you will receive 80% of the diamond value)
  

c) Customers must return all contents of the package – product, product boxes, packaging, guarantee or warranty card, certificate of authenticity (if any), and any other brochure, literature, or information booklet to Anicham Jewellers Private Limited.

d) Products returned will be inspected by authorized personnel at Anicham Jewellers Private Limited, and the return will be initiated only if the product is received in a good, saleable, marketable condition and is satisfactory to Anicham Jewellers Private Limited.

e) If the product is found to be tampered with, resulting in it not being in a good, saleable, marketable condition, and is not satisfactory to Anicham Jewellers Private Limited, then Anicham Jewellers Private Limited reserves the right to recover the cost of damages and associated costs from the customer and/or refuse to accept the return. In such cases, the product will be delivered back to the customer following the standard procedure as elaborated in these terms. Anicham Jewellers Private Limited shall bear no further liability towards the product if the return is rejected.

f) The credit card account of the member will be re-credited with the refund amount by Anicham Jewellers Private Limited. The refund amount will be credited to the member’s account within the time span stipulated by the bank that issued the credit card.

g) In case of a return request, Anicham Jewellers Private Limited will arrange to pick up the product from the delivery location. The cost of shipment back to the Anicham Jewellers Private Limited warehouse and insurance during transit will be covered by Anicham Jewellers Private Limited.

Exchanges

a) If you exchange the product within 15 days from the date of purchase, no deductions will be made, and the product will be exchanged.

b) If you exchange the product after 15 days from the date of purchase, the following deductions will apply:

• Making charges for gold

c) If the product is found to be tampered with, resulting in it not being in a good, saleable, marketable condition, and is not satisfactory to Anicham Jewellers Private Limited, then Anicham Jewellers Private Limited reserves the right to recover the cost of damages and associated costs from the customer.

d) Customers must return all contents of the package – product, product boxes, packaging, guarantee or warranty card, certificate of authenticity (if any), and any other brochure, literature, or information booklet to Anicham Jewellers Private Limited for exchange.

e) Products returned for exchange will be inspected by authorized personnel at Anicham Jewellers Private Limited. If the selected product is of lesser value, the excess amount will be refunded, and if it's of higher value, the customer will be required to pay the difference.

f) In case of an exchange request, Anicham Jewellers Private Limited will arrange to pick up the product from the delivery location. The cost of shipment back to the Anicham Jewellers Private Limited warehouse and insurance during transit will be covered by Anicham Jewellers Private Limited.

We value your business and aim to provide a smooth and hassle-free experience with every transaction. If you have any questions or need assistance with your return or exchange, please contact our customer service team at [email protected].

Thank you for choosing Anicham Jewellers Private Limited.

Shipping Policy

At Anicham Jewellers Private Limited, we prioritize the safety and timely delivery of your precious diamond jewelry. Our shipping policy outlines the terms and conditions for the shipment of orders placed on our website. By placing an order, you agree to the terms stated herein.

Shipping Locations

We currently offer shipping within India. Please note that we do not ship to P.O. boxes.

For international shipments, customers are responsible for any customs and duties charges that may apply. Please check with your local customs office for further information.

Processing Time

• All orders are processed within 2-3 business days.
• Orders are not processed on weekends or public holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email or phone.

Shipping Charges

We offer free shipping on all orders.

Shipping Methods and Delivery Times

We partner with reputed courier services to ensure the safe delivery of your orders.

Standard delivery time is 7-21 business days.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the courier service's website.

Delivery Confirmation

A signature is required upon delivery to ensure the safe receipt of your jewelry. Please ensure someone is available at the delivery address to sign for the package.

Damaged or Lost Packages

All shipments are insured and Anicham Jewellers Private Limited will be taking care of it.

If your package arrives damaged, please contact our customer service immediately at [email protected], with relevant information.

Return and Exchange Policy

Please refer to our Return and Exchange Policy for detailed information on returning or exchanging your purchase.

Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at:

Email: [email protected]

Compliance with Indian Government Norms

We comply with all Indian government regulations and norms related to the shipping of precious jewelry.

We maintain transparency and accuracy in the documentation of all shipments.